Terms of service

Zoei925 - Terms of Service

Welcome to Zoei925, a unit of M/S Shruti Designs. By using our website and purchasing our products, you agree to comply with and be bound by the following Terms of Service. Please read them carefully before making any purchase.

1. General Terms:

• By accessing our website and placing an order, you confirm that you are at least 18 years old or have the consent of a legal guardian.
• We reserve the right to modify these Terms of Service at any time without prior notice. It is your responsibility to review this page periodically for updates.

2. Products & Orders:

• All products listed on Zoei925 are subject to availability. We reserve the right to discontinue any product at any time.
• We make every effort to display product images and descriptions accurately, but colors and details may vary slightly due to monitor settings or craftsmanship variations.
• Placing an order does not guarantee acceptance. We reserve the right to cancel or refuse any order at our discretion, including those that appear fraudulent.

3. Pricing & Payments:

• Prices for our products are listed in Indian Rupees (INR) and are subject to change without prior notice.
• We accept multiple payment methods, including credit/debit cards, UPI, and other secure payment gateways.
• Payment must be completed before we process and dispatch your order.

4. Shipping & Delivery:

• Shipping timelines and policies are outlined in our Shipping Policy.
• We are not responsible for delays caused by unforeseen circumstances, including but not limited to natural disasters, strikes, or logistics issues beyond our control.

5. Returns & Refunds:

• Our return and refund policy is detailed in our Returns & Refund Policy.
• Products must be returned within 7 days of delivery with intact tags for a refund or exchange.

6. Warranty & Repairs:

• Certain jewelry pieces are covered under warranty. Warranty-related claims require a 360-degree video of the product and the original invoice for verification.
• Warranty services are subject to our approval and are limited to eligible regions.

7. Intellectual Property:

• All content, including images, logos, product descriptions, and website material, is the property of Zoei925 and M/S Shruti Designs. Unauthorized use, reproduction, or distribution is strictly prohibited.

8. Limitation of Liability:

• Zoei925 shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our products or website.
• We do not guarantee that our website will always function uninterrupted, error-free, or secure from threats.

9. User Conduct:

• Customers are expected to provide accurate personal information for shipping and communication purposes.
• Any misuse of our website, including fraudulent activities, unlawful behavior, or harm to our business, will lead to legal action.

10. Governing Law & Dispute Resolution:

• These Terms of Service are governed by Indian law. Any disputes shall be resolved in the jurisdiction of Mumbai, Maharashtra.

11. Contact Information: For any queries regarding these Terms of Service, please contact us:

• Email: contact@zoei925.co.in
• WhatsApp: +91 9820958523

By using our website and purchasing from Zoei925, you agree to these Terms of Service. Thank you for shopping with us!