Privacy policy

Zoei925 - Privacy Policy

At Zoei925, a unit of M/S Shruti Designs, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or interact with us in any way. Please read this policy carefully to understand how we handle your data.

Information We Collect:

1. Personal Information: When you make a purchase or register an account on our website, we collect personal information such as your name, email address, shipping address, and phone number.

2. Payment Information: When you make a purchase, we collect payment details, which are securely processed by our payment gateway partners.

3. Order History: We maintain a record of your purchase history, including products ordered, order dates, and amounts.

4. Communication Data: We collect information from customer interactions, such as email exchanges, chat transcripts, and phone call records.

5. Website Usage: We track website interactions, including pages visited, time spent, and referral sources.

How We Use Your Information:

1. Order Fulfillment: We use your personal and order information to process orders, provide shipment updates, and deliver products.

2. Customer Support: Your communication data helps us assist you and resolve inquiries.

3. Website Improvement: We analyze website usage data to enhance user experience and functionality.

4. Marketing Communications: With your consent, we may send promotional emails about products, offers, or updates. You can opt out at any time.

Data Security:

We implement reasonable administrative, technical, and physical measures to safeguard your data from unauthorized access, disclosure, or alteration.

Disclosure of Information:

• We do not sell, trade, or rent your personal information to third parties.

• We may share information with trusted service providers assisting in website operations, payment processing, or order delivery. These providers are bound by confidentiality agreements.

Your Rights:

• You have the right to access, correct, or delete your personal information.

• You may unsubscribe from marketing communications anytime by contacting us.

Cookies:

We use cookies to enhance your browsing experience. You can manage cookie preferences through browser settings.

Changes to Privacy Policy:

We may update this policy periodically to reflect changes in practices or legal requirements. We encourage regular reviews.

Contact Information:

For any privacy-related inquiries, please contact us:

• Email: contact@zoei925.co.in

• WhatsApp: +91 9820958523

By using our website and services, you consent to the terms of this Privacy Policy. Thank you for choosing Zoei925.