Refund policy
Zoei925 - Return & Refund Policy
At Zoei925, a unit of M/S Shruti Designs, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a 7-day return policy under the following conditions:
Return Process:
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Initiating a Return: To request a return, please send a 360-degree video of the product along with the original invoice to our contact details below.
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Approval & Inspection: Based on the provided video, our team will inspect the product condition and approve the return if it meets the return criteria.
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Pick-up Arrangement: Once approved, we will arrange for the return pick-up from your address, subject to service availability in your area.**
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Refund Process: Upon receiving the returned product, we will inspect it and process the refund within the committed timeframe. The refund will be issued via the original payment method.
Conditions for Return:
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The return request must be initiated within 7 days of receiving the product.
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The product must be unused and in its original condition.
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All tags, packaging, and certificates (if applicable) must be intact.
Contact Information:
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Email: contact@zoei925.co.in
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WhatsApp: +91 9820958523
Important Notes:
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The return pick-up service is available only in select locations within India, as determined by our delivery partners.
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Returns will not be accepted if the product is found to be used, altered, or missing original packaging and tags.
By purchasing from Zoei925, you agree to the terms outlined in this policy. We are dedicated to providing a seamless return and refund experience for our customers.