Shipping policy

Zoei925 - Shipping Policy

Thank you for choosing Zoei925, a unit of M/S Shruti Designs, for your silver jewelry needs. We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping services. Please review our Shipping Policy to understand how we handle the delivery of your orders.

1. Shipping Locations:

We currently ship our products to addresses within India. International shipping is available; however, customers outside India must contact us to arrange shipping options.

2. Shipping Methods:

We utilize reputable courier and logistics services to ensure the safe and timely delivery of your orders. The shipping method may vary depending on your location and the availability of our partner carriers.

3. Shipping Times:

We make every effort to process and dispatch orders promptly. Shipping times may vary based on factors such as product availability, your delivery location, and courier schedules. Typically, you can expect your order to be delivered within 5 to 10 business days from the date of order confirmation. However, please note that these are approximate estimates, and delays may occur due to unforeseen circumstances.

4. Shipping Fees:

Shipping fees are calculated based on the weight of the products in your order, your location, and the shipping method chosen. The applicable shipping fees will be displayed during the checkout process before you complete your purchase.

5. Order Tracking:

Upon the shipment of your order, we will provide you with a tracking number via email or SMS, depending on the contact information provided during the order process. You can use this tracking number to monitor the progress of your delivery.

6. Delivery Attempts:

Our shipping partners will make multiple attempts to deliver your order to the provided shipping address. If you are not available to receive the delivery, the courier company may leave a notification or contact you to arrange an alternative delivery time.

7. Shipping Restrictions:

Please note that we cannot deliver to P.O. boxes, APO/FPO addresses, or remote areas that are not serviced by our courier partners.

8. Order Confirmation:

You will receive an order confirmation email once your purchase is completed. Please review the details in this confirmation to ensure accuracy. If you notice any errors or discrepancies, please contact our customer support team immediately at contact@zoei925.co.in.

9. Shipping Updates:

We strive to keep you informed about the status of your order and any delays that may occur. If you have any questions or concerns regarding the shipping of your order, please reach out to our customer support team, and we will assist you promptly.

10. Contact Information:

If you have any questions or require assistance related to our Shipping Policy, please contact us at:

• Email: contact@zoei925.co.in
• WhatsApp: +91 9820958523

We appreciate your trust in Zoei925, and we are dedicated to providing you with high-quality products and dependable shipping services. Your satisfaction is our priority, and we aim to make your shopping experience with us as smooth and enjoyable as possible.